Responsible Gambling
At Smash we take responsible gambling seriously. We want everyone who plays with us to enjoy controlled, safe play, and we provide clear tools and guidance to help you stay in control of your gambling activity. If you ever need assistance, our support team is ready to help and can be contacted at [email protected].
Player protection principles
We put player safety first by promoting responsible play, early intervention and easy access to account controls. We encourage realistic stakes, sensible timeframes and regular self-checks so that gambling remains a recreational activity. We also train our team to recognise possible signs of harm and to provide appropriate help when needed.
Activity-control tools
Our account tools are designed to help you manage how you play. These include limits you can set yourself and options to pause or close your account if you need a break.
Deposit limits
You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be adjusted by you, but increases may be subject to a cooling-off period for your protection.
Loss limits
Loss limits help you set a maximum amount you are prepared to lose over a chosen period. These are useful for keeping spending within planned boundaries and for reducing risk during losing runs.
Time limits and session reminders
Set session time limits and receive reminders when your session is ending. Time controls are a practical way to avoid extended play and to keep gambling within planned timeframes.
Self-exclusion and account breaks
If you feel you need more than temporary limits, you can choose a short cooling-off period or a longer self-exclusion. Cooling-off is a temporary break that keeps your account available afterwards; self-exclusion closes access for the period you select. If you request account closure or long-term exclusion, we will confirm the steps and support you through the process.
Recognising signs of problematic behaviour
Look out for signs such as spending more than intended, chasing losses, neglecting other responsibilities, borrowing money to gamble or feeling anxious about gambling. If these apply to you or someone close to you, consider using our account controls and seeking support.
Tips for maintaining control
- Set strict deposit and loss limits before you play.
- Use session reminders and take regular breaks.
- Decide on a gambling budget and stick to it.
- Avoid gambling when stressed, tired or under the influence of alcohol.
- Talk to someone you trust if gambling starts to affect your life.
Professional help and support organisations
If you need professional support, contact recognised organisations that specialise in gambling harm. You can also contact our support team at [email protected] for guidance on account tools and next steps. Seeking help early is an important step toward regaining control.