General Terms and Conditions

These Terms and Conditions describe the rules that govern your use of Smash. They explain the relationship between us and you when you access our site or use our services. By registering an account or otherwise using Smash you accept these terms together with any promotional or cashier rules that apply to specific features.

Account responsibilities

You must provide accurate personal details and keep your account information up to date. Accounts are for individual use only; you must not open multiple accounts or share login credentials. Keep your password secure and notify us immediately if you suspect unauthorised access. We may require identity and source-of-funds checks at any time and restrict withdrawals until verification is complete.

Verification and limits

Verification documents may be requested to comply with legal and anti-money-laundering requirements. We may set deposit, wagering and withdrawal limits on accounts. Failure to provide requested information may result in temporary suspension or account closure and forfeiture of bonus funds where applicable.

Eligibility requirements

You must be at least 18 years old to hold an account. Access to Smash may be restricted in some jurisdictions and you must not use the platform where online gambling is prohibited. Do not attempt to bypass territorial restrictions by using VPNs, false information or third-party payment instruments.

Acceptable platform use

Use our services only for lawful purposes. Prohibited conduct includes collusion, use of bots or unauthorised software, bonus abuse, tampering with games or attempting to manipulate outcomes. We may suspend or close accounts and withhold funds where we suspect fraud, money laundering, abuse or other breaches of these terms.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms displayed on the relevant promotion page. Conditions may include wagering requirements, eligible games, maximum bet limits and expiry dates. Bonus funds will only be withdrawable after the stated conditions have been met. We reserve the right to void bonuses and reclaim associated winnings where we determine there has been abuse or error.

Deposits and withdrawals

Accepted payment methods and currency options depend on your jurisdiction and are shown in the cashier. Deposits must come from accounts in your name. Withdrawals are subject to verification checks and may be processed using the same method as the deposit where possible. Processing times and any third-party fees depend on the payment provider. Chargebacks or payment disputes may lead to account suspension and forfeiture of funds.

Dispute resolution

If you have a complaint contact our support team at [email protected] with full details. We will aim to investigate and respond in a reasonable time. If we cannot resolve a dispute between us through our internal process, you may consider any legal remedies available in your jurisdiction. Using the site does not prevent you from seeking independent advice.

Updates to terms and conditions

We may update these terms from time to time. We will publish revised terms on the site and, where appropriate, notify account holders. Continued use of Smash after changes are published constitutes acceptance of the updated terms. If you do not accept the changes you should stop using the service and close your account.