Privacy Policy

This Privacy Policy explains how Smash collects, uses and protects your personal information when you use our website and services. We take your privacy seriously and aim to be clear about the types of data we hold, why we hold it and how you can manage your information.

Types of data we collect

Personal data

When you register or verify an account we collect personal information such as your name, date of birth, contact details, address and identity documents. We also store account credentials and any verification records you provide to confirm your identity.

Technical data

We collect device and connection information, including IP address, browser type, device identifiers, operating system, and pages visited. This helps us deliver the service, detect fraud and maintain security.

Transactional data

We record payments, deposits, withdrawals, bet and play history, currency choices and transaction references. This data is used to process payments, resolve disputes and keep accurate records of your account activity.

How we use your information

We use data to operate your account, process transactions, provide customer support and improve our services. Data is also used for security checks, fraud prevention, regulatory compliance and to communicate important account notices. Where we use information for marketing, we will seek your consent where required by law and offer a clear opt-out.

Data protection practices

We implement technical and organisational measures to protect your information, including encryption for data in transit and access controls for stored data. Access to personal data is limited to authorised staff and service providers with a legitimate need. We review security measures regularly to respond to emerging risks.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, analyse site performance and deliver relevant content. Some cookies are essential for account security and core functionality, while others support analytics and marketing. You can manage cookies through your browser settings; certain features may be limited if cookies are disabled.

User rights

You have rights to access, correct and request deletion of your personal data, to restrict processing in certain circumstances, and to object to direct marketing. Where applicable, you may also request data portability. Requests will be handled in accordance with applicable data protection laws.

Access, correction and deletion

To access or update your information, log in to your account and use the profile or verification sections. If you wish to request deletion or exercise any specific data right, contact our support team via the support area in your account. We will respond to valid requests and may need to retain certain records where required for legal, regulatory or security reasons.

Information sharing and third parties

We may share information with payment processors, identity-verification services, fraud-prevention providers, regulatory authorities and other trusted partners where necessary to provide services or comply with legal obligations. We require third parties to protect personal data and limit their use to the purposes for which it was shared.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. Material changes will be notified through the site or your account. Continued use of our services after changes are posted means you accept the updated terms.