Contact Our Team
Smash customer support is available to assist with questions, account-related issues, technical concerns or general feedback. Our team handles verification, payments, game access and practical enquiries quickly and clearly. If you need help with deposits, withdrawals or device compatibility we’ll point you to the right channel and provide straightforward updates. For urgent account matters please include your date of birth and a recent transaction reference when contacting us to speed up verification.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat in-account; email reply within 24 hours) |
| General enquiries | [email protected] (Email reply within 48 hours) |
| Affiliate enquiries | [email protected] (Partnerships team) |
| Payments | [email protected] (Payment queries) |
| Privacy | [email protected] (Data protection enquiries) |
| Phone | +44 20 7946 5823 (Local rate) |
| Working hours | Mon–Fri, 09:00–18:00 |
Contact Us by Email
For detailed enquiries, account issues or any request requiring documents, email is the preferred contact method: [email protected]. Please include a clear subject line, your full name and current contact details, plus any relevant screenshots or ID copies to speed handling. Providing up-to-date information helps avoid delays and ensures our team can respond accurately and quickly.
Send Us a Message
Response Time
Our support team aims to respond to most enquiries within one business day. Simple questions and account requests are usually handled the same day, while complex cases such as KYC checks, payment disputes or technical investigations may take longer depending on their nature. We’ll keep you updated during the process and provide an estimated timeline where possible.
Feedback
At Smash we want to hear from you. Please send feedback, suggestions or ideas for improving the site, as your input helps us prioritise fixes and features. We review every message and use comments to improve usability, promotions and customer support. Share bug reports, payment issues or general ideas via the feedback form or by email to [email protected].